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Terms and Conditions

Our terms and conditions do not affect your statutory rights in anyway. Orders are accepted with the rights of the consumer to cancel within 7 working days following receipt of the goods. This must be in writing to:

Customer Services
Aces High Collectables Limited
1 Gainsborough Road
Stamford
PE9 1DH

Aces High Collectables ensure that all products supplied are ex factory and in the condition presented by the manufacturer for resale. The term condition applies to new and boxed items in original packaging, presentation and finish.

Aces High Collectables cannot be held responsible for the design or authenticity of liveries or accuracy of design or scale of any model supplied; this is wholly the responsibility of the manufacturer.

It is the responsibility of the purchaser to establish to their own satisfaction the choice of model to be purchased and once ordered and shipped exchanges can only be made subject to a restocking charge which will include any additional postage and packaging cost incurred.

Aces High Collectables reserves the right to decline any order without providing an explanation.

Making a purchase

All products can be purchased either via our secure on line shop using credit / debit card payment facility.
Or By phone or fax with payment by cheque or postal order.

No goods will be shipped until payment has been received in full.

Back orders will be charged but will be credited immediately upon request.

Shipping
Providing the model ordered is in stock despatch will be within four working days from receipt of order. Despatch will be via a carrier of our choice unless specific written instructions are received and any additional charges for non standard despatch have been agreed prior to shipment.

Shipping costs for all UK Address {except Highlands and Islands for which additional costs will apply} is included in the purchase price.

Shipping costs for all non UK address and UK postal codes

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, NI, I OF MAN , BT, IM & TR21-25 will be advised prior to despatch and the shipment will not be despatched until written agreement is received .

Where incorrect or damaged goods in transit are deemed to be our responsibility return by prior arrangement should be made by the customer within 7 days of receipt .Incurred postage will be refunded if requested. Goods not signed for, goods left at premises by request or instruction which is lost or stolen or damaged is the responsibility of the customer.

Returns
Goods being returned for credit or replacement should only be despatched by prior arrangement. Aces High Collectables accepts no responsibility for any goods lost or damaged in transit and we would strongly advise that insurance cover is taken to protect goods in transit.
Aces High Collectables reserves the right to charge a 10% handling charge on all returned goods to cover administration costs.

Privacy Policy

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